Privacy policy

Data is processed by ТОО «KORE FINANCE», Astana, Kazakhstan.

What we store

• exchange data: assets and networks, amounts, the payout address, the refund address if you gave one, the memo, status and timestamps;
• your email - only if you created an account;
• support conversations: the subject and the message text;
• the provider's responses about your exchange - encrypted;
• your IP address - to rate-limit requests and keep bots out. It is kept as a request counter, is not tied to your exchange, and is used for nothing else.

Cookies

Only the ones the site cannot work without: your chosen language and, if you signed in, your session. There is no analytics or advertising cookie, which is why there is no consent banner - there would be nothing in it.

The language cookie lasts a year, the session cookie until you sign out. You can delete both in your browser: the site keeps working, it will just detect your language again.

What we do not do

• we run no analytics and no trackers: there is no Google Analytics, no Metrika, no pixels, nothing of the kind on this site;
• we do not verify identity (KYC) and do not ask you for documents;
• we do not sell or share your data for advertising.

Who we share with, and why

• the exchange provider - what it needs to execute: the pair, the amount, the payout and refund addresses;
• the contractors that keep the service running: hosting, the database and account sign-in, email delivery, bot protection on forms. They process data only on our instructions and only for those tasks;
• the messenger our operator receives service alerts in: exchange and ticket identifiers only, never your messages, amounts or addresses;
• government authorities - only where the law or an official request requires it; we do not disclose data on our own initiative.

An account is optional

Exchanging works without registration. Without an account we do not have your email, and the exchange's own link is the only access to it - keep it and do not pass it to anyone.

Protection

Provider secrets and raw provider responses are stored encrypted. Exchange data is not readable directly by anonymous or ordinary signed-in users; access belongs to the service and the operator.

We never ask for a seed phrase or a private key. Neither we nor the provider needs them.

Retention

We keep exchange data for as long as we need it to reconstruct the operation and to meet record-keeping obligations. Accounts and conversations are kept while the account exists.

Your rights

You can ask what data we hold about you and ask us to correct or delete it, where that does not conflict with our record-keeping duties. Write to business@co-re.kz - you do not need an exchange for this.