Terms of use

CORE (co-re.kz) is operated by ТОО «KORE FINANCE», Astana, Kazakhstan. By using the service you accept these terms.

What CORE does

CORE compares the rates of several external exchange providers, creates the exchange order with the chosen one, and shows you its status.

CORE does not receive or hold your coins, is not a party to the exchange, and does not exchange them itself. An external provider, named before you confirm, runs the exchange. Your deposit goes to them directly.

The provider's terms

The provider running your exchange has its own terms. We show who it is and its terms before you confirm; pressing the confirm button accepts them. We record that acceptance and its version.

The provider may ask for documents, pause the exchange, or send the coins back less the network fee. Those decisions are theirs, not CORE's.

What you check

Blockchain transactions are irreversible. A sent transfer cannot be recalled.

• the payout address and its network - sending to the wrong network is irreversible and the coins are lost;
• the memo or tag, if your wallet or exchange requires one;
• the refund address - it is optional, but without it a refund has to be sorted out with the provider by hand.

Rate and amount

The rate floats. The amount you see is the provider's estimate at the time of the request. The final amount is set when the provider receives your deposit and may differ.

CORE adds no markup on top of the provider's rate. We are paid by the provider, and that is already inside their rate.

Timing

CORE does not promise how long an exchange takes: that depends on the networks and on the provider's processing. The current stage is shown on the exchange page.

Refusal of service

We may refuse an exchange or suspend access - in particular where an account is marked blocked, or on clear signs of unlawful use.

Responsibility

CORE is responsible for its part: comparing offers, creating the order, disclosing the provider, and showing the status. Execution, payout and any deductions are the provider's responsibility under its own terms.

CORE is not responsible for coins lost to a wrong address, a wrong network, a missing memo, or the provider's actions.

Changes

We may change these terms. The effective date is shown above; continuing to use the service after a change accepts the new version.