Support
Open your exchange to contact support, or use the contacts below for general questions.
You have an exchange
Paste its link or number - we will open the thread for that exchange. No account needed.
Common questions
Do I need an account?
No. Every exchange gets a private tracking link. If you are signed in, it also appears in your account.
Why can the amount I receive change?
The connected providers currently use floating rates. The amount follows the market until your deposit reaches the provider. CORE shows an estimate and checks the rate again immediately before creating the exchange.
Can I cancel an exchange?
If you have not sent the deposit, simply do not send it. After a blockchain transfer, CORE cannot cancel or reverse it. Open the exchange support thread; the provider decides whether it can continue or refund under its terms.
What if I used the wrong network or forgot a memo?
Do not send another deposit. Open the exchange support thread and include the transaction hash. Recovery is not guaranteed: it depends on the provider and network, and a recovery or network fee may apply.
Where can I see the exchange status?
Use the private link issued after creation. It updates automatically and shows the deposit, confirmations, payout and transaction hashes. You can also paste that link or exchange number above.